What will you do with my personal data?
Fleur Collection will not sell, distribute, lease or trade any customer information to third parties. Customers who opt-in to our newsletter will receive monthly emails with coupon codes and special offers. All mailings we send are clearly identified as being from Fleur Collection and will always include options to unsubscribe and contact us.
Is my credit card info safe?
Fleur Collection uses Secure Socket Layer (SSL) technology for secure transmission of your credit card information. Credit card transactions are processed by Authorize.Net. Fleur Collection never receives or stores your credit card information in any format, so there is no risk that it might be hacked or disclosed.
Can I have my order gift wrapped?
We provide a gift box for $5.00 per candle. Click the gift box option when you are checking out and use the special instructions box to indicate a gift card message. If the gift package is going to the buyer, we will enclose a blank gift card for you to fill out. We’re sorry, but we cannot offer gift boxes on international orders.
Can I phone in an order rather than processing my order online?
Yes. for more information, call us at 1.800.829.5530.
Why are so many styles sold out?
We are a small company and have many styles that are very popular with our customers. While we try to keep a consistent inventory, sometimes we are unable to meet the demand.
What if I want something that is sold out?
You can always email us if you would like to backorder a sold out style and we will let you know about future availability.
Do you have a catalog you can send me?
No, we do not have a retail catalog. All of our retail sales are handled via our website.
Do you charge sales tax?
Orders shipped within California are subject to 7.5% sales tax.
Exchanges & Returns
Do you accept exchanges or returns?
Fleur Collection accepts returns and exchanges for items purchased via its website within 30 days of receipt of shipment. During the holidays we extend our return and exchange window to accommodate gift giving. Orders placed in November and December can be sent back through January 20th of the following year.
No item will be accepted that is not in its original condition (unlit, unburned). Fleur Collection will refund the entire amount of the garment and any taxes, but shipping and gift wrap on returned merchandise is non-refundable. Ship all returns pre-paid. Insurance is recommended for your protection. Fleur Collection will credit your original method of purchase within 3 days of arrival in our warehouse.
Returns will only be made for items that can be verified to have been purchased through our website. Fleur Collection will not take returns or exchanges for items purchased at retail locations or at sample sales. A copy of the invoice or gift receipt that accompanied the web order should be included with returns or exchanges. If this is not possible, we must have the full name of the purchaser to confirm that the transaction occurred over the website. There are no exceptions to this policy.
Fleur Collection does not cover the return shipping for international exchanged pajamas. Contact us directly for information on international exchanges as increased shipping fees will apply.
Please do not package in padded envelopes. They frequently arrive punctured causing damage to the pajamas. Damaged items will not be accepted for returns. We recommend packing them in a box and using insurance.
How can I receive wholesale information about your company?
For wholesale information, please email us at firstname.lastname@example.org or call us at 1.800.829.5530.
Effective as of October 2020
Acceptance of Private Policy by use
Information Collected by Fleur Collection
Information you supply us
Fleur Collection collects information when you use our Site. This information is normally provided when you search our Site, buy our Merchandise, complete an on-line survey, establish an account with us, or communicate with us through our Site, by telephone, by mail, or by fax.
Examples of the type of information you may supply us include your name, address, telephone number, and e-mail address.
Fleur Collection does not collect and keep credit card information. That information is collected by third parties who facilitate transactions on the website, and subject to those third parties’ privacy policies. You should consult the privacy and other policies of such third party sites.
Like many websites, Fleur Collection utilizes cookies, small text files that are transferred by a web server and stored on the hard drive of your computer or mobile device, to maintain a record of your visit to the Site. This information does not identify you personally, and you remain anonymous unless you have otherwise provided Fleur Collection with personal information. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting cookies from Fleur Collection, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Site.
Fleur Collection also uses Google Analytics to track users’ activities on the Site. We do this so we can better serve our customers by keeping up with, for example, how many visitors the Site receives, which pages the visitors frequent, and what time of day visitors arrive.
We may also collect information from you, which includes, but is not limited to, the following:
- the IP address used to connect your computer to the internet
- computer and connection information such as your browser type and version
- operating system and platform
- confirmation when you open an e-mail we send you
- the URLs which lead you to and around our website, including the date and time you visit those URLs
- the pages and/or products you viewed or searched for
- the phone number used to call our voice telephone numbers
- information related to your purchase of Merchandise
If you place an order using our Site, we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.
Disclosure and Sharing of Information Collected from You
Fleur Collection may, and reserves the right to, disclose, or share information that The
Fleur Collection has collected or obtained from you as a result of your use of our Site. Such information may include, but not be limited to, your name, address, telephone number, e-mail addresses, and information concerning and related to your purchase of
Links to third party sites
Our Site may contain links to third party sites. Fleur Collection is not responsible for disclosure practices or content of these sites. Refer to the third parties’ privacy policies for the terms and conditions which govern your relationship with them.
Law enforcement and protection of users
We will release information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also cooperate with law enforcement investigations and comply with court orders or subpoenas.
In the event Fleur Collection is sold or merges or becomes affiliated with any other individual or entity, any customer information owned or under the control of Cat’s Pajamas may be part of the assets and properties transferred.
Our website protects the security of personal information you transmit to us by using
Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. In order to protect against unauthorized access to your account, you should sign off when you finish visiting our site.
Our website gives you the opportunity to receive communications from us by opting-in to our mailing list. If you no longer wish to receive communications from us you may opt-out by calling 1.800.829.5530 or emailing email@example.com.
Children’s online policy
Fleur Collection is committed to the preservation of online privacy for children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. Fleur Collection, through its Site, sells Merchandise which is not marketed directly to children. If you make a purchase on our Site, you are representing that you are an adult.
Purchases outside of the United States
Fleur Collection operates its business and this Site in compliance with United States law. If you make a purchase on the Site from outside the United States, please remember other laws may apply.